About the job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You swiftly problem-solve technical issues for customers to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Google Cloud business and in bringing our product portfolio into companies around the world.
The best time to solve a customer issue is before it happens by working to identify the root problem and use your first hand experience to work with a team of engineers. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customer obsession: you will help drive the success of Google Cloud by understanding and advocating for our customers issues.
As a Technical Solutions Engineer in Account Security, you will work closely with the Google Cloud support teams, software engineers, product managers, and sales teams to identify new product needs, challenges in customer journeys and be proactive about the security of our customers. You will be working in a second/third tier support team to monitor and analyze abuse patterns and security, and drive product enhancements.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build whats next for their business all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.