Headquartered in the Boston area, Interactions, LLC is the worlds largest independent AI company. We operate at the intersection of customer experience and AI two of todays most innovative and dynamic industries. Leading global brands in a variety of industries rely on Interactions conversational AI technology to communicate with their customers every day.
At Interactions we are committed to transforming customer experience and passionate about the professional and personal development of our talented and enthusiastic team. We endeavor to create opportunities that advance the skills, interests, careers and lives of our employees. Come join our growing team!
To support our continued growth, Interactions is hiring an Associate Quality Specialist. The Associate Quality Specialist is responsible for designing and creating quality assessment sets. The Associate Quality Specialist is responsible for identifying opportunities to improve application performance and revenue by increasing transaction completion rates as well as analyzing accuracy trends and certifying utterances for quality sets that will lead to accuracy improvement.
Interactions is leading provider of speech and natural language technology that enables businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices in Indiana, Texas, New Jersey, and New York. For more information, visit www.interactions.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.